At Olapila Store.. Your satisfaction is our goal. Within 7 days of receiving the product, you can request a return or exchange via the store's WhatsApp to start the return process, provided the product has not been used or opened and is in its original condition as received from Olapila Store and does not show any defect due to mishandling. Q: Are there any fees for the return? A: When returning a non-damaged product, in its original condition based on the customer's request, the shipping fees are borne by the customer and amount to 50 riyals, which will be deducted from the refunded amount. For a damaged product return, Olapila Store bears all the fees. Q: How can I exchange/return the damaged product? A: Our customer service team will be happy to assist you via WhatsApp or email, provided the exchanged/returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered. Q: How long is the allowed period for exchanging/returning the damaged product? A: You can exchange/return the damaged product within 7 days of receiving it. Q: How long does the exchange/return process for the damaged product take? A: We work hard to satisfy you; the exchange/return process may take up to 10 working days. Q: In the return process, how can I get my money back? A: The amount will be refunded after the damaged product reaches us and its condition is verified, then the amount will be transferred to your account immediately. Q: In the exchange process, what are the steps taken? A: When you wish to exchange the damaged product and choose the alternative product, we kindly ask you to transfer the difference between the damaged product and the alternative product. Olapila Store.. Your satisfaction is our goal.